Technical Service Specialist - Team Leader (12 month contract)
- 494844
- Melbourne
- Building/Construction
- Full-time (Fixed Term)
Who Are We?
At ABN Group, we’re Australia’s leaders in construction, property, and finance. In Victoria, you’ll know us through Boutique Homes & Homebuyers Centre. Our mission is to deliver the dream of home ownership, and we’re always looking for amazing people to help create the dream.
Why You’ll Love to Work for Us
People are at the heart of everything we do. We’ve built a culture around care – of your physical, mental and financial wellbeing, and we care about your growth, both personally and in your career. Most importantly, we know how to have fun along the way.
Here’s some of what you’ll enjoy:
- Health & wellbeing perks such as onsite gym, flu vaccinations, skin checks, massages & financial wellbeing seminars.
- Genuine work-life balance, including 2 days working from home, once you’ve settled in
- Subsidised barista-made coffee onsite
- Regular social events (we love a good party)
- Discounts on building your own home
Check out our IG here: @abngroup.au
Your Impact
As the Technical Service Specialist – Team Leader, you’ll lead the Tech Hub to deliver accurate, timely technical support across preconstruction and construction. Balancing hands-on problem solving with people leadership, you’ll manage workflows, set priorities, and step in to resolve complex queries when needed.
You’ll work closely with Construction, Drafting, Estimating and Customer teams to reduce friction, improve outcomes and keep projects moving. Through analysing trends, driving process improvements and developing targeted training, you’ll lift capability and quality across the operation.
Most importantly, you’ll create a positive, high-performing team environment — supporting your people, communicating change clearly, and celebrating wins along the way.
What We’re Looking For
You’re a proactive leader with strong technical experience and a passion for improving how teams work.
You’ll bring:
- Experience leading or coordinating a technical support, drafting, estimating or operations team
- Strong stakeholder management and the ability to explain technical issues clearly
- A hands-on approach, with confidence managing competing priorities in a fast-paced environment
- Proven capability in process improvement, root cause analysis and workflow management
- Excellent communication, organisation and documentation skills
- A positive, collaborative leadership style with a genuine focus on team development
