• Deliver outstanding customer service by managing home maintenance and resolving service requests for new home builds in Perth's Northern Suburbs
• Ensure quality outcomes through site inspections, remedial works, and trade coordination
• An opportunity to get off the tools and grow your career with an industry leader offering flexibility, development, and great employee benefits

About ABN Group 

For over 45 years, ABN Group has been a leader in building, property and home finance. We have helped thousands of people realise the dream of home ownership, delivering over 100,000 homes across Western Australia and Victoria. From first homes to luxury builds, we’ve earned the trust of our community along the way.  

Our Home Assist team is looking for a Service Manager to join our passionate and dedicated team. Home Assist is the service and maintenance division of ABN Group, Australia’s leader in construction, property and finance, combining 40 years of home building expertise and the strength of our Group into a specialist division wholly focussed on this important stage of the new homeownership journey. We pride ourselves on our customer-centric approach to the service needs of homebuilders and deliver an exceptional experience throughout the maintenance period of every home we build.

The Role

As a Service Manager, you will utilise your extensive technical and practical residential construction knowledge to achieve timely and effective customer resolutions, managing any service queries required for the maintenance of our homes.

Your role will include but not limited to:

• Provide positive customer experience for our clients as they live in their home
• Manage home maintenance for our display homes, ensuring they are completed to the highest standard
• Conduct routine service, quality and compliance inspections
• Manage remedial works and conduct quality control checks to ensure exceptional results
• Regularly liaise with After Care Consultants and Service Coordinators
• Effectively communicate, promote and maintain safe working environment/practices on site
• Monitor and manage trade and supplier performance on site
• Ensure any issues or queries are effectively managed and resolved in a timely manner

You 

To succeed in this role, you will have the following attributes:

• Passionate about delivering exceptional customer service to stakeholders
• Experience within the residential building industry
• Certificate IV in Building & Construction is desirable
• Proficient in Microsoft Office Suite
• Excellent written and verbal communication
• Well organised and superior time management
• Driven for continuous improvement
• A trade certificate isn't necessary but if you do, that's a bonus!

 Why ABN Group? 

We work to create careers, not just jobs. We invite you to be part of a community that values innovation, passion and excellence. Our employee benefits include: 

• In-house discounts: We offer exclusive savings through our brands, key suppliers and our dedicated discount hub 
• Career growth: Access opportunities to elevate your career within a thriving organisation 
• Wellness focus: Dedicated programs to nurture your well-being 
• Health coverage: Access discounted private health insurance 
• Flexibility: Work arrangements tailored to support your work-life balance 
• Parental leave: Paid leave for both primary and non-primary carers 

 What's next? 

Apply now if who we are resonates with you and you think you have what is required to fill this exciting role. 

Applications close: Sunday 19th July 2026 

We reserve the right to commence the recruitment process prior to the closing date. Therefore, we encourage you to apply as soon as possible.