Our Company

Bluebay Home Loans is part of the ABN Group of Companies. We are known for our fun and professional working environment that promotes the betterment of every individual.

At Bluebay Home Loans, we believe in making home ownership more accessible for Australians through flexible lending solutions and exceptional service. As a fast-growing non-bank lender, we’re committed to building lasting relationships with our broker partners.

The Role

This is a senior leadership opportunity where you’ll take ownership of the end-to-end lending and operational performance of the business.

Working closely with Sales, Product and funding partners, you’ll drive consistency, turnaround performance and continuous improvement, while leading and developing a high-performing, customer-focused team.

Key responsibilities Include:

• Lead and optimise end-to-end loan operations, from application through to settlement
• Drive continuous improvement across systems, processes and workflows to support growth and scalability
• Oversee credit decisioning frameworks, ensuring consistency, quality and compliance for externally and internally funded programmes
• Establish and monitor SLA performance across credit, settlements and support functions
• Partner with Sales and Product teams to support lending policies, product rollouts and distribution success
• Build and develop team capability across credit, operations and post-settlement customer experience
• Use data and reporting to identify opportunities, improve performance and manage risk

About You

You’re a proven leader within the mortgage or lending industry, with a strong blend of operational expertise, credit knowledge and people leadership.

You bring:

• Preferred experience in mortgage lending operations or a mortgage manager environment
• Demonstrated leadership experience, with the ability to build and develop high-performing teams
• Strong familiarity with various processing and CRM systems and “Jira style” project management
• Deep understanding of credit frameworks, loan processing and lending lifecycle
• A continuous improvement mindset, with a focus on efficiency and scalability
• Excellent communication skills and the ability to influence across stakeholders
• Strong attention to detail, solution focus paired with the ability to prioritise and deliver at pace

Why ABN?

We're not just offering a job; we're inviting you to be part of a community that values innovation, passion, and excellence. Our employee benefits include:

• In-House Discounts: Exclusive discounts to enjoy
• Flexibility: Work arrangements tailored to support your work-life balance
• Career Growth: Opportunities to elevate your career within a thriving organisation
• Wellness Focus: Dedicated programs to nurture your well-being
• Health Coverage: Access discounted private health insurance
• Parental Leave: Paid leave for both primary and non-primary carers

What's Next?

Apply now if who we are resonates with you and you think you have what is required to fill this exciting role.