About Us

For over 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. We've crafted over 90,000 homes, ranging from first homes to luxury residences, all while maintaining the trust of our community – 1 in 4 customers referred to us by someone who believes in our commitment. 

The Role

This is a rare opportunity for a passionate and proven customer advocate to elevate our preconstruction customer experience, build and lead a high performing team, optimise processes, and drive strong business outcomes.

You will play a pivotal role in shaping how our customer’s experience the Preconstruction stage of their building journey for our Dale Alcock Homes and Webb and Brown-Neaves customers building on brownfield sites, how our teams operate day to day, and how effectively we move jobs to site.

Key responsibilities include:

• Elevate customer experience standards to an exceptional level
• Empower the teams to think creatively, act decisively, go beyond expectations, and deliver a genuinely outstanding preconstruction journey
• Review and evaluate procedures to drive homes to start in efficient timeframes with a positive experience
• Maintain a strong, ongoing focus on continuous improvement
• Support the Preconstruction Manager build a new team providing ongoing guidance, training and development to ensure customer experience standards are met
• Manage, track and report on team KPIs to drive performance and accountability
• Effectively role out new procedures, facilitate weekly meetings and collaborate with relevant stakeholders
• Promote NPS and consider customer journey in all aspects of decision making

You

This position requires someone with a positive, can-do attitude, a genuine passion for the brand, customers, and people you will work with. A continuous improvement mindset and ability to influence and deliver outcomes in line with our strategy will see you succeed in this role.

You will also have the following skills and experiences:

• Leadership capabilities with the ability to motivate, manage and provide clear direction
• Customer-centric mindset and a passion for providing exceptional customer experiences
• Exceptional communications skills with an ability to clearly articulate to a variety or audiences
• Demonstrated ability to build and maintain strong working relationships
• Time management, prioritisation and organisational skills
• Ability to effectively problem solve and influence optimal outcomes

Why ABN?

We're not just offering a job; we're inviting you to be part of a family that values innovation, passion, and excellence. Our employee benefits include:

• In-House Discounts: Exclusive discounts to enjoy
• Flexibility: Work arrangements tailored to support your work-life balance
• Career Growth: Opportunities to elevate your career within a thriving organization
• Wellness Focus: Dedicated programs to nurture your well-being
• Health Coverage: Access discounted private health insurance
• Parental Leave: Paid leave for both primary and non-primary carers

What's Next?

If who we are resonates with you and you think you have what is required to fill this exciting role, then please submit your resume today!