• Support customers through one of life's most exciting milestone – a new home!
• Work across two of WA's most well known and respected residential building brands
• Flexibility options that support work-life balance, including but not limited to consideration of adjusted start and finish times to accommodate family and school commitments

About Us

For over 45 years, ABN Group has been a pioneer in the building, property and finance industries, making the dream of home ownership a reality for close to 100,000 customers in Western Australia and Victoria. We've crafted homes, ranging from first homes to luxury residences, all while maintaining the trust of our community – 1 in 4 customers is referred to us by someone who believes in our commitment.

The Opportunity

We're looking for a Customer Experience Coordinator to join our Preconstruction team, supporting customers from contract signing through to the commencement of construction. Acting as the key point of contact throughout this exciting stage of the journey, you'll provide guidance, updates and support while ensuring each customer enjoys a seamless and positive experience.

This role supports both Webb & Brown-Neaves, one of Western Australia's leading premium home builders renowned for bespoke, luxury homes, and Dale Alcock Homes, WA's most awarded home builder. This provides the opportunity to work with a diverse range of customers and home designs while gaining exposure to some of the state's most respected residential building brands.

Key responsibilities include:

• Build strong relationships with customers throughout their preconstruction journey
• Work collaboratively with a wide range of stakeholders across the business to manage the progress of our customer’s homes
• Provide regular updates and manage customer communications across phone, email and meetings
• Coordinate key preconstruction milestones including contracts, selections, approvals, finance and permits
• Liaise with internal stakeholders to ensure jobs continue progressing smoothly
• Manage documentation, file notes and customer records with a high level of accuracy
• Resolve customer enquiries and proactively identify solutions to keep projects moving
• Contribute to continuous improvement initiatives that enhance the customer journey

About You

You may already have experience in residential construction; however, we're equally interested in individuals who bring valuable life and career experience, along with transferable skills in administration, project coordination or customer service that can be applied to delivering exceptional customer outcomes.

You'll bring:

• Outstanding customer service and communication skills
• Strong stakeholder management and relationship-building capability
• Excellent organisational skills and the ability to juggle multiple priorities
• High attention to detail and strong administration skills
• A proactive, solutions-focused mindset
• Strong computer literacy and system skills
• A positive attitude and genuine commitment to customer outcomes
• The ability to work collaboratively and take ownership of results

Ready to Take the Next Step?

If you're excited by the opportunity and aligned with our values, apply now, we’d love to hear from you.

Applications close: Sunday 5th of July 2026

We reserve the right to commence the recruitment process prior to the closing date. Therefore, we encourage you to apply as soon as possible.