Who Are We?

At ABN Group, we’re Australia’s leaders in construction, property, and finance. In Victoria, you’ll know us through Boutique Homes & Homebuyers Centre.

What You’ll Do

As a Customer Experience Coordinator in our Knockdown Rebuild Team, you’ll manage the preconstruction journey for customers undertaking one of the most complex homebuilding projects—demolishing and rebuilding on their existing block.

You’ll manage a portfolio of customers and oversee every step of the preconstruction process – the coordination of demolition permits, service disconnections, and council approvals, while managing timelines and documentation to keep everything on track. You’ll liaise with internal teams and external stakeholders to ensure compliance and smooth progress, all while keeping customers informed and supported every step of the way.

You’ll be the calm in the chaos, the trusted partner who makes building a home exciting, not overwhelming.

What We’re Looking For

• Prior experience in preconstruction project management and strong knowledge of the residential construction process
• Obsessed with delivering exceptional customer experiences
• Exceptional organisational and documentation skills
• Strong communication and customer service skills
• Resilient, proactive, and skilled at building positive relationships

Why You’ll Love It Here

At ABN Group, people are at the heart of everything we do. We’re big on culture, wellbeing, and career growth—and we know how to have fun along the way. Here’s what you’ll enjoy:

• 24/7 onsite gym
• Subsidised barista-made coffee
• Regular social events (we love a good party)
• Health & wellbeing perks such as free flu vaccination, skin checks & massages
• Discounts on building your own home

Check out our IG here: @abngroup.au

You must have the right to live and work in Australia to apply.