About Us

For over 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. Our market-leading companies include Dale Alcock Homes, Homebuyers Centre, Webb & Brown-Neaves, PACT, Resolve Finance and Home Collective. We've crafted over 90,000 homes, ranging from first homes to luxury residences, all while maintaining the trust of our community – 1 in 4 customers referred to us by someone who believes in our commitment. 

We're not just a company; we're a community of 1,900+ employees and 3,000+ subcontractors, bound by our values of Relentless, Fun, Authentic, Passion, Excellence, and Leadership.

The Role

The Customer Experience Associate provides essential administrative support to the Customer Experience and Workflow teams, enabling our Customer Experience Coordinators to focus on delivering an exceptional end-to-end customer experience throughout a customer’s Preconstruction journey.

This role supports Customer Experience and Workflow Coordinators, Team Leaders and the Customer Experience Manager by ensuring administrative tasks are progressed accurately, efficiently and within agreed business timeframes, contributing to the achievement of starts targets, underpinning an exceptional customer experience.

Key responsibilities include:

• Provide end-to-end administrative support to Customer Experience (CX) and Workflow (WF) teams across the Preconstruction lifecycle.
• Manage preconstruction variations and documentation, including preparation, processing, issuing via DocuSign, system updates and follow-on workflow actions.
• Maintain accurate customer records, addendums and internal systems to reflect approved selections, variations and client changes.
• Compile, process and manage contract documentation packs, ensuring all signed documents are correctly recorded and stored.
• Support Ready to Start preparation, reporting and monthly job start targets through accurate tracking and administration.
• Provide CX and Workflow coverage during leave or peak periods, including inbox management, customer communication and call handling.
• Monitor and manage shared Preconstruction inboxes and customer file notes in line with agreed service timeframes.
• Support customer feedback and continuous improvement initiatives, including coordination of NPS surveys.
• Contribute to team collaboration, process improvement and a positive team culture through active participation in meetings, training and engagement activities

You

Are you a motivated, organised individual passionate about customer experience and supporting others? This is an exciting opportunity for someone that thrives in a fast-paced environment and excels at keeping things running smoothly. Strong organisational skills are key to handle diverse tasks, as well as exceptional communication as you’ll be interacting with internal stakeholders and our customers.

This position serves as an excellent foundation in our CX team and offers growth opportunities within ABN Group.  If you’re a proactive problem-solver with a can-do attitude, ready to tackle new challenges and make an impact, we would love to hear from you!

Why ABN?

We're not just offering a job; we're inviting you to be part of a community that values innovation, passion, and excellence. Here, you'll find a collaborative culture, a high-performing team driven to be better, and a work environment where you can truly thrive.  Our employee benefits include:

• In-House Discounts: Exclusive discounts to enjoy
• Flexibility: Work arrangements tailored to support your work-life balance
• Career Growth: Opportunities to elevate your career within a thriving organization
• Wellness Focus: Dedicated programs to nurture your well-being
• Health Coverage: Access discounted private health insurance
• Parental Leave: Paid leave for both primary and non-primary carers

What's Next?

Apply now if who we are resonates with you and you think you have what is required to fill this exciting role.