Customer Experience Associate
- 494877
- Melbourne
- Administration/Support Service
- Customer Service
- Full-time (Permanent)
Who Are We?
At ABN Group, we’re Australia’s leaders in construction, property, and finance. In Victoria, you’ll know us through Boutique Homes & Homebuyers Centre. Our mission is to deliver the dream of home ownership, and we’re always looking for amazing people to help create the dream.
Why You’ll Love to Work for Us
People are at the heart of everything we do. We’ve built a culture around care – of your physical, mental and financial wellbeing, and we care about your growth, both personally and in your career. Most importantly, we know how to have fun along the way.
Here’s some of what you’ll enjoy:
- Health & wellbeing perks such as onsite gym, flu vaccinations, skin checks, massages & financial wellbeing seminars.
- Genuine work-life balance, including 2 days working from home, once you’ve settled in
- Subsidised barista-made coffee onsite
- Regular social events (we love a good party)
- Discounts on building your own home
Check out our IG here: @abngroup.au
Your Impact
As a Customer Experience Associate, you’ll play a key role in shaping how our customers experience their journey with us. Your attention to detail, empathy and problem‑solving skills will directly influence customer satisfaction and loyalty, helping us deliver on our promise to treat every customer like family. Every call you make and every interaction you manage will contribute to a smoother build journey, stronger relationships, and our goal of being one of the most loved brands in the market.
No construction experience? No problem! If you’re passionate about customer service and have experience in retail, hospitality, or events, you already have what it takes.
We’ll provide full training, ongoing development, and a clear pathway to grow into exciting future roles.
What We’re Looking For
- Obsessed with delivering exceptional customer experiences
- Confident in handling objections and skilled at finding win–win solutions.
- A natural collaborator who builds strong, positive relationships with ease.
- Resilient and proactive – you see challenges as opportunities to shine.
- Strong documentation & organisational skills
- An active listener with a positive, uplifting attitude
You must have the right to live and work in Australia to apply.
