Customer Care & Maintence Coordinator
- 495283
- Perth
- Administration/Support Service
- Full-time (Permanent)
- More than customer service- coordinate trades, solve problems & own the outcome.
- Be the calm, trusted voice that turns a stressful moment into a 5-star experience.
- Flexibility, career progression & exclusive discounts on building & finance.
Our Company
Home Assist is the dedicated service and maintenance division of ABN Group—Australia’s leader in construction, property and finance. Backed by over 40 years of home building expertise, we focus on the aftercare; one of the most important stages of the homeownership journey.
We’re passionate about delivering a truly exceptional experience during the maintenance and warranty period, and we pride ourselves on putting our customers at the heart of everything we do.
The Role - More Than Just Customer Service
Due to continued growth, we have two full-time roles available within Home Assist - one permanent and one fixed-term contract.
This isn't a standard customer service role. You'll be the go-to person managing the maintenance journey for our new homeowners.
Reporting to the After Care Team Lead, you'll own the process end-to-end:
You will:
- Be the first point of contact for customers navigating their aftercare experience after they receive the keys to their dream home
- Manage enquiries with empathy, professionalism, and efficiency
- Handle sensitive and sometimes highly emotional conversations with confidence and care
- Ensure all customer interactions are recorded, tracked, and resolved in a timely manner
- Work collaboratively with your team to deliver a seamless and positive customer experience
This is a role where your ability to stay calm, resilient, and solutions-focused truly matters.
About You
You don't need building experience - we'll teach you the construction side.
We need someone who has done the hard yards in customer service and scheduling and gets it:
- Proven experience in customer service, service coordination, scheduling, or trades coordination
- Incredibly organised - you can juggle a busy inbox, phone calls, and a trade schedule without dropping the ball
- A calm communicator who can de-escalate and turn a frustrated customer into a happy one
- Resilient, empathetic, and solutions-focused
- A true team player
If you've worked in property, trades, insurance, admin, or any service/scheduling role - you'll be perfect for this.
Why ABN Group?
We’re more than just a workplace, we’re a community that values growth, care, and excellence.
Here’s what you can expect:
- Flexibility to support your work-life balance
- Career progression within a well-established, growing organisation
- Wellness initiatives that prioritise your health and wellbeing
- Exclusive employee discounts
- Discounted private health insurance
- Paid parental leave for primary and non-primary carers
Ready to Apply?
If you’re looking for a role where your customer service expertise can truly make an impact, we’d love to hear from you.
Apply now and be part of a team that supports customers when they need it most.
