Our Company

Home Assist is the dedicated service and maintenance division of ABN Group—Australia’s leader in construction, property and finance. Backed by over 40 years of home building expertise, we focus on the aftercare; one of the most important stages of the homeownership journey.

We’re passionate about delivering a truly exceptional experience during the maintenance and warranty period, and we pride ourselves on putting our customers at the heart of everything we do.

The Role

Reporting to the After Care Team Lead, this role is essential to the success of our service team. You’ll be part of a supportive, high-performing group that genuinely cares about making a difference for our customers every day.

As one of the key voices of our business, you’ll guide customers through their service journey, ensuring they feel heard, supported, and informed at every step.

You will:

• Be the first point of contact for customers navigating their aftercare experience after they receive the keys to their dream home
• Manage enquiries with empathy, professionalism, and efficiency
• Handle sensitive and sometimes highly emotional conversations with confidence and care
• Ensure all customer interactions are recorded, tracked, and resolved in a timely manner
• Work collaboratively with your team to deliver a seamless and positive customer experience

This is a role where your ability to stay calm, resilient, and solutions-focused truly matters.

About You

We’re looking for someone who;

• Thrives in customer facing roles and loves helping others
• Is resilient and composed, even when conversations become emotional or complex
• Communicates clearly, confidently, and with empathy
• Doesn’t shy away from difficult discussions, instead leans into them with professionalism
• Is organised, proactive, and able to manage your own workload
• Enjoys being part of a team that supports and lifts each other up

You don’t need building industry experience; we’ll teach you that. What we’re looking for is someone with strong customer service expertise and the emotional intelligence to support customers through important moments.

Why ABN Group?

We’re more than just a workplace, we’re a community that values growth, care, and excellence.

Here’s what you can expect:

• Flexibility to support your work-life balance
• Career progression within a well-established, growing organisation
• Wellness initiatives that prioritise your health and wellbeing
• Exclusive employee discounts
• Discounted private health insurance
• Paid parental leave for primary and non-primary carers

Ready to Apply?

If you’re looking for a role where your customer service expertise can truly make an impact, we’d love to hear from you.

Apply now and be part of a team that supports customers when they need it most.