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Query Administrators - VIC

  • 495012
  • Melbourne
  • Administration/Support Service
  • Full-time (Fixed Term)
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  • Fast-paced, people-focused position where no two days are the same
  • Docklands-based role with exposure across a well-established WA business
  • 6-month fixed term opportunity within a supportive and collaborative Finance team

Who Are We?

For over 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands of Western Australians. We've crafted over 90,000 homes, from first homes to luxury residences, building trust and delivering excellence. With 1 in 4 customers referred by someone who believes in our commitment, we continue to shape WA’s property landscape.

The Opportunity

We are currently seeking a proactive and customer-focused Query Administrator to join our Accounts Payable team on a 6-month fixed term contract based in our Docklands office.

In this role, you will play a key part in supporting the wider business by managing and resolving supplier, trade, and internal finance queries in a professional and timely manner. You will work closely with a broad range of stakeholders across the business, ensuring strong relationships are maintained while contributing to the smooth operation of the Accounts Payable function.

This role would suit someone who enjoys problem solving, thrives in a fast-paced environment, and takes pride in delivering exceptional customer service.

Key responsibilities include: 

  • Managing incoming supplier and internal finance queries through to resolution
  • Responding to phone and email enquiries in a timely and professional manner
  • Liaising with internal departments to facilitate efficient query resolution
  • Providing regular updates to stakeholders and vendors throughout the process
  • Supporting continuous improvement initiatives within the Accounts Payable team
  • Assisting with maintaining strong vendor and stakeholder relationships
  • Collaborating with the wider Finance team to support business outcomes

What You’ll Bring

This opportunity would suit someone who is organised, proactive, and enjoys working collaboratively within a supportive team environment.

To be successful in this role, you will bring:

  • Previous experience within customer service, administration, or finance support
  • Strong written and verbal communication skills
  • Excellent organisational skills with strong attention to detail
  • The ability to manage competing priorities in a high-volume environment
  • A proactive mindset with a positive “can do” attitude
  • Strong stakeholder management and relationship-building skills
  • Confidence working across phone and email correspondence

We Will Provide

Here, you'll find a collaborative work environment where you can truly thrive and work alongside a high-performing team driven to be better.

  • Team focus: Enjoy regular social activities, work with a fantastic team and be supported by approachable leaders with a clear vision
  • Career growth: Whether you want to deepen your finance expertise or explore new areas, we’ll support your development
  • Office perks: Enjoy a bright, modern office with plenty of spaces to collaborate (and relax when you need to)
  • Competitive salary and benefits: We offer competitive compensation package and additional perks to make your time with us even more rewarding
  • Wellness focus: We provide dedicated programs to nurture your wellbeing and support your goals including our Employee Assistance Program
  • Parental leave: Additional paid parental leave for both primary and non-primary carers

What's Next?

Apply now if who we are resonates with you and you think you have what is required to fill this exciting role.

Applications close: Sunday 7th of June 2026

We reserve the right to commence the recruitment process prior to the closing date. Therefore, we encourage you to apply as soon as possible.

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