About Us

Resolve Finance is a multi-award winning and energetic finance brokerage, with continuous improvement and the customer journey at the forefront of everything we do. Resolve Finance is proudly part of the ABN Group - Australia's leaders in construction, property and finance. 

Our success and customer-centric approach can be attributed to the quality and passion of our people, as evidenced by Resolve ranking within the Top 10 Brokerages for 15 years running.

What You Will Be Working On

Working within our Operations Team, you’ll take ownership of the commissions process and provide necessary support to franchisees and key business stakeholders.

Key responsibilities:

• Collate and reconcile commission data from lenders and aggregators
• Work with ABN Finance to process accurate and prompt commission payments
• Administer commissions platform and related systems
• Provide prompt, effective support to franchisees, management and other stakeholders
• Administer and provide expertise on Salestrekker (Broker CRM) and key systems to franchisees, management and other stakeholders
• Assist with governing data quality and generating accurate reporting

You 

We’re looking for an organised, detail-oriented person who enjoys building repeatable processes and supporting people to feel confident and informed from day one. You’ll manage multiple priorities, deliver excellent customer service, and continuously improve how things are done.

To be successful in this role, the following qualities and experience are essential:

• Excellent verbal and written communication skills
• Critical thinking, analytical and problem-solving skills
• Advanced knowledge of Microsoft Excel
• Passion for data and reporting, with a strong attention to detail
• Ability to work effective in a team or independently
• Experience in financial services / mortgage broking, and franchising will be looked on favourably
• Knowledge of CRM and commissions payment systems will be looked on favourably

Why Resolve?

We're not just offering a job; we're inviting you to be part of a community that values innovation, passion, and excellence. Our employee benefits include:

• A great team culture: We regularly have team events, social gatherings, and plenty of opportunities to bond
• Career growth: Whether you want to deepen your expertise or explore new areas, we’ll support your development
• Competitive salary and benefits: We offer a great compensation package and additional perks to make your time with us even more rewarding
• Wellness focus: We provide dedicated programs to nurture your wellbeing and support your goals
• Parental leave: Additional paid parental leave for both primary and non-primary carers

What's Next?

To join the most successful integrated property, construction and finance group of companies, apply now!