Our Company

Our Company, Dale Alcock Homes South West “DAHSW” is the leading home builder in the South West region incorporating Dale Alcock Homes, Celebration Homes and Homebuyers Centre. DAHSW is proudly part of the ABN Group – Australia’s leaders in construction, property and finance.

DAHSW prides itself on consistently delivering the dream of home ownership with a high level of customer service. We offer strong team support and a fun working environment with the opportunity for training and development to succeed in the role.

The Role

Reporting to the Customer Service Manager, the Retail Centre Consultant is responsible for establishing each visitor’s motivations for visiting the Retail Centre – Home Collective. From here they will assess, qualify, nurture and convert both walk-in and digital traffic into the Retail Centre, with the objective of converting traffic to referrals or booked appointments with the DAHSW business.

The Retail Centre Consultant must provide a welcoming and friendly reception to create a memorable experience to highlight the point of difference in choosing to do business with an ABN Group company.

This role will be well suited to those from a customer service or sales background within a strong KPI driven environment.

Key Duties

• Greeting and assisting all customer referrals and walk-ins
• Provide a high level of customer service and communication
• Engage in detailed conversations to establish key criteria and considerations of prospective customers
• Qualify prospective customers to the point of booking an appointment and making a formal introduction with the appropriate DAHSW business to continue the customer journey
• Build and work with client database to progress clients to ‘lead’ status and assign to a relevant DAHSW business
• Develop and maintain close working relationships with DAHSW Sales Managers, Sales Development Managers and sales consultants
• Sales and product assistance including showroom ‘walk throughs’ to enable sales for sales consultants.

About You

To be successful in this role, you must possess the following skills, experience and attributes:

• Experience in customer service and/or sales, with a proven track record of consistently achieving performance targets and KPI’s
• Ability to communicate with a variety of key stakeholders in a friendly and professional manner
• Strong influencing skills with an ability to convert enquiry to leads and appointments
• Confidence in sales questioning techniques to qualify prospects towards an appointment
• Ability to demonstrate customer service skills to develop and maintain professional relationships with internal and external customers
• A customer centric approach to everything you do
• Immaculate personal presentation

Why ABN?

We're not just offering a job; we're inviting you to be part of a family that values innovation, passion, and excellence. Here, you'll find a collaborative culture, a high-performing team driven to be better, and a work environment where you can truly thrive.  Our employee benefits include:

• In-House Discounts: Exclusive discounts to enjoy
• Flexibility: Work arrangements tailored to support your work-life balance
• Career Growth: Opportunities to elevate your career within a thriving organization
• Wellness Focus: Dedicated programs to nurture your well-being
• Health Coverage: Access discounted private health insurance
• Parental Leave: Paid leave for both primary and non-primary carers

What's Next?

Apply now if who we are resonates with you and you think you have what is required to fill this exciting role.