Who are we?

ABN Group is Australia’s leading construction, property, and finance company, operating across Victoria and Western Australia. We lead the market in every segment, from first homes to luxury residences, delivering the dream of home ownership. In Victoria, our brands include Boutique Homes, Homebuyers Centre, Resolve Finance, Honey Insurance, and BuildLab.

We will provide:

We offer a competitive salary, generous product discounts, reward and recognition programs, and a range of health and wellbeing benefits, including an Employee Assistance Program. Additional perks include a market-leading parental leave scheme, volunteer opportunities, and ongoing learning and development to support your career growth.

Our vibrant culture thrives on recognising and developing talent. You’ll enjoy regular social activities, work with a fantastic team, and be supported by approachable leaders with a clear and aligned vision.

What’s on offer?

As the Customer Experience Team Manager – Construction, you’ll lead a high-performing team, shaping the customer journey during the home-building process. With a strong focus on operational excellence, process improvement, and team development, you’ll drive initiatives that enhance the customer experience and deliver better outcomes.

In this key role, you’ll collaborate with internal and external stakeholders to streamline processes, improve efficiencies, and ensure seamless customer interactions. You’ll take ownership of performance metrics, lead continuous improvement initiatives, and foster a positive, high-energy team culture.

What you’ll be doing:

• Customer Experience Leadership: Drive a customer-first culture, ensuring a seamless journey throughout the build.

• Team Leadership & Development: Manage workflows, support career growth, and foster a high-performing team.

• Process & Continuous Improvement: Identify and implement efficiencies to enhance operations and customer outcomes.

• Collaboration & Reporting: Work with internal teams to resolve customer issues and provide performance insights.

What can you bring?

• Leadership Skills: Proven ability to lead teams, manage workflows, and achieve business objectives.

• Customer Focus: Passion for delivering exceptional service and building strong stakeholder relationships.

• Operational Expertise: Confidence in fast-paced environments, ensuring accuracy and efficiency.

• Problem Solving & Communication: Strong analytical and communication skills to drive change and support your team.

• Resilience & Positivity: A proactive, solutions-focused mindset with the ability to energise and inspire others.

Why join us?

At ABN Group, people are at the heart of everything we do. We are an equal opportunity employer that values diversity and inclusion, reflecting the communities we serve. Employment decisions are based on merit, and we welcome applications from all backgrounds.

You must have the right to live and work in Australia to apply.