Who Are We?

At ABN Group, we’re Australia’s leaders in construction, property and finance. In Victoria, you’ll know us through Boutique Homes & Homebuyers Centre. Our purpose is simple: help people achieve the dream of home ownership and deliver an experience they’ll genuinely remember.

We’re growing — and that means creating leadership roles that make a real impact on how we support our people and customers. This new opportunity sits right at the heart of that mission.

Why You’ll Love Working with Us

People are at the centre of everything we do — we support your wellbeing, your growth, and your life outside of work.

Here’s a snapshot of what you’ll enjoy:

• Health & wellbeing perks: onsite gym, flu vaccinations, skin checks, massages & financial wellbeing seminars
• Subsidised, barista-made coffee onsite
• A warm, connected culture with regular social events
• Discounts if you choose to build your own home

Curious about who we are? Find us on IG: @abngroup.au

Your Impact

In this newly created senior role, you’ll shape how our customers experience ABN Group every day. You’ll lead and empower our Customer Hub to deliver proactive, consistent, and genuinely great service — while building the foundations for future growth in Victoria.

You’ll uplift capability within our leadership cohort. You’ll mentor, guide and develop leaders, building their confidence in coaching, performance management, and customer-first decision making.

You’ll strengthen quality and training standards across the team, and ensure our leaders are confident, supported, and set up to succeed. Your work will turn insights into meaningful improvements, using NPS trends, customer feedback, and reporting to influence change across the business.

You’ll also guide how we communicate with customers by owning key collateral, refining processes, and championing self‑service tools that make their journey clearer and easier.

Through smart resourcing, strong leadership, and a balance of micro‑coaching and macro‑vision, you’ll help shape a modern, scalable, customer‑centred operation that delivers real impact — for our people, our customers, and our future strategy.

What We’re Looking For

This role isn’t about knowing the building industry — in fact, you don’t need any building experience at all. We welcome leaders from customer-facing industries such as contact centres, customer operations, retail leadership, hospitality management or service delivery.

We’d love to meet you if you are:

• A people-first leader who can nurture, support and still hold others accountable with respect
• Someone who genuinely loves customers and advocates for them
• Confident driving customer-centred improvements that create measurable impact
• A leader who can influence others through empathy, connection and clarity
• Agile and comfortable working through change or ambiguity
• Strong in communication, relationship building and coaching
• Able to balance detailed oversight with big-picture thinking
• Confident leading leaders, not just team members

Ready to Build Something Meaningful? — This is it. Apply now.