Who are we?

ABN Group is Australia’s leading construction, property, and finance company, operating across Victoria and Western Australia. We lead the market in every segment, from first homes to luxury residences, delivering the dream of home ownership. In Victoria, our brands include Boutique Homes, Homebuyers Centre, Resolve Finance, Honey Insurance, and BuildLab.

We will provide:

We offer a competitive salary, generous product discounts, reward and recognition programs, and a range of health and wellbeing benefits, including an Employee Assistance Program. Additional perks include a market-leading parental leave scheme, volunteer opportunities, and ongoing learning and development to support your career growth. Our vibrant culture thrives on recognising and developing talent. You’ll enjoy regular social activities, work with a fantastic team, and be supported by approachable leaders with a clear and aligned vision.

What's on offer? 

Join a dynamic and supportive customer hub where you’ll play a key role in ensuring customers stay informed throughout their building journey. Liaising with customers and Site Managers via phone and email, you’ll provide updates, answer queries, and help deliver a seamless experience.

Responsibilities include:

• Communicating with key stakeholders to proactively gain build updates
• Keeping customers informed with regular progress updates on their build
• Preparing essential documentation and handling administration tasks
• Facilitating onsite key handovers with customers

What can you bring?

We're looking for someone who thrives in a fast-paced environment, loves solving challenges, and is passionate about the building industry. If you enjoy working with people and take pride in delivering top-notch customer service, this role is for you!

You will have:

• Passion and enthusiasm for the building industry
• A commitment to delivering an exceptional customer experience
• The ability to build strong, collaborative relationships
• Resilience and determination when faced with challenges
• Excellent listening and communication skills
• A keen eye for detail when preparing documentation
• A sense of humour that brings positivity to the team

Why join us?  

At ABN Group, people are at the heart of everything we do. We are an equal opportunity employer and value diversity and inclusion, reflecting the communities we serve. Employment decisions are based on merit, and we welcome applications from all backgrounds. You must have the right to live and work in Australia to apply.