Home Assist is the dedicated service and maintenance division of ABN Group, one of Australia's leading construction, property and finance organisations.

For more than 40 years, we've helped Australians build homes. Our role is to support customers after they've received the keys, ensuring they continue to enjoy a positive homeownership experience through our maintenance and warranty services.

We're passionate about delivering exceptional customer experiences and creating positive outcomes for every homeowner we support.

As a Customer Care Consultant, you'll be the first point of contact for homeowners requiring assistance during their maintenance and warranty period.

You'll play a critical role in providing reassurance, guidance and solutions while building trust with customers throughout their aftercare journey.

Your day-to-day responsibilities will include:

• Managing inbound customer enquiries via phone and email
• Providing timely updates and clear communication throughout the service process
• Supporting customers through a range of maintenance and warranty requests
• Recording, tracking and following up customer enquiries to resolution
• Collaborating with internal stakeholders to achieve positive customer outcomes
• Delivering a high standard of customer care, even in complex situations

We're looking for someone who genuinely enjoys helping people and thrives in a customer-focused environment.

You'll ideally have:

• Experience in customer service, contact centres, administration or customer support
• Excellent communication and relationship-building skills
• The ability to remain calm and professional when handling challenging conversations
• Strong organisation and time management skills
• A proactive approach to problem solving
• Confidence working within a fast-paced team environment

No building industry experience? No problem.

We'll provide the industry knowledge. What matters most is your ability to deliver outstanding customer service and create positive experiences for our customers.