Our Company

Our Company, Dale Alcock Homes South West “DAHSW” is the leading home builder in the South West region incorporating Dale Alcock Homes, Celebration Homes , Homebuyers Centre and Home Collective. DAHSW is proudly part of the ABN Group – Australia’s leaders in construction, property and finance.

DAHSW prides itself on consistently delivering the dream of home ownership with an amazing customer experience. We offer strong team support and a fun working environment with the opportunity for training and development to succeed in the role.

The Role

As the Customer Experience Coordinator, you will work alongside various departments across the business, driving the delivery of an exceptional customer experience.

Some of the key responsibilities will include:

• Building great relationships with your customers, responding to any enquiries in a timely manner;
• Providing regular, accurate construction progress updates to your customers;
• Working closely with a team of Site Managers, facilitating fortnightly job tracking and spending time out on building sites;
• Effective and timely communication with all relevant stakeholders, developing and maintaining strong working relationships
• Preparation of contractual documentation, scheduling of appointments and carrying out key handover appointments;
• Active contribution in team, department and business meetings.

You

To be successful in this role, the following qualities and experiences are essential:

• Demonstrated experience in similar role with knowledge and understanding of residential building processes and the ability to read and understand building plans
• Well-developed problem solving skills
• Excellent time management, organisational skills, and great attention to detail
• Strong PC skills, experienced in the Microsoft suite of products
• Ability to work effectively within a team environment

Why Dale Alcock Homes South West?

We're not just offering a job; we're inviting you to be part of a community that values innovation, passion, and excellence. Our employee benefits include:

• In-House Discounts: Exclusive discounts to enjoy
• Flexibility: Work arrangements tailored to support your work-life balance
• Career Growth: Opportunities to elevate your career within a thriving organization
• Wellness Focus: Dedicated programs to nurture your well-being
• Health Coverage: Access discounted private health insurance
• Parental Leave: Paid leave for both primary and non-primary carers

What's Next?

To take advantage of this excellent opportunity apply now via the link.