Our Company

Home Assist is the service and maintenance division of ABN Group, Australia’s leader in construction, property and finance, combining 40 years of home building expertise and the strength of our Group into a specialist division wholly focussed on this important stage of the new homeownership journey. We pride ourselves on our customer-centric approach to the service needs of homebuilders and deliver an exceptional experience throughout the maintenance period of every home we build.

Home Assist is looking for a Service Manager – Projects, to confidently navigate builder liability across diverse job contracts.

The Role

As Service Manager – Projects, you’ll manage site queries, defect liability and repairs across ABN project builds. Using your construction expertise, you’ll assess client concerns, conduct site inspections and coordinate trades to deliver timely, high-quality, compliant outcomes.

Your role will include but not limited to:

• Manage site queries, defect liability close-outs, and general works across project builds
• Conduct regular site inspections, assessing issues and providing clear, empathetic communication to clients
• Coordinate and supervise repair works, including scope, trades, scheduling, and quality control
• Collaborate with internal teams to ensure efficient job flow, approvals, and timely completion of works
• Monitor contractor and supplier performance, including cost control and accountability
• Complete QA checks, compliance inspections, and maintain high-quality workmanship standards
• Identify recurring issues and provide feedback to improve construction practices and reduce defects
• Deliver strong customer service while maintaining safety standards and effective stakeholder communication

You 

To succeed in this role, you will have the following attributes:

• Experience in residential construction, site supervision, or maintenance/service roles
• Solid knowledge of building codes, standards and construction processes
• Clear understanding of defect liability periods
• Ability to assess defects, technical issues, and interpret plans and contract documents
• Strong coordination and time management skills, with the ability to manage multiple jobs
• Excellent communication skills with a customer-focused approach
• Ability to build and maintain relationships with trades, suppliers, and stakeholders
• High attention to detail with a focus on quality, compliance, and safety
• Proactive problem-solver with strong organisational and reporting skills

Why ABN?

We're not just offering a job; we're inviting you to be part of a family that values innovation, passion, and excellence. Our employee benefits include:

• In-House Discounts: Exclusive discounts to enjoy
• Flexibility: Work arrangements tailored to support your work-life balance
• Career Growth: Opportunities to elevate your career within a thriving organisation
• Wellness Focus: Dedicated programs to nurture your well-being
• Health Coverage: Access discounted private health insurance
• Parental Leave: Paid leave for both primary and non-primary carers

What’s Next?

If you’re ready to move forward, then we encourage you to promptly submit your application for this position.