Who are we?

ABN Group is Australia’s leading construction, property, and finance company, operating across Victoria and Western Australia. We lead the market in every segment, from first homes to luxury residences, delivering the dream of home ownership. In Victoria, our brands include Boutique Homes, Homebuyers Centre, Resolve Finance, Honey Insurance, and BuildLab.

What’s on offer?

Are you an experienced Customer Experience Coordinator or Pre-Site Manager ready to take the next step in your career? We’re inviting expressions of interest from driven professionals who are excited by the opportunity to take ownership of project delivery and customer satisfaction as a Customer Project Manager working with our Dual Occupancy customers.

In this dynamic and customer-focused role, you will be empowered to manage a portfolio of builds—guiding clients through the pre-construction process with confidence and care. This opportunity comes with a structured development program designed to transition experienced industry professionals into a rewarding career path within the residential construction industry.

You’ll work closely with internal teams such as Drafting, Estimating, Interior Design and Permits to ensure timelines are met and every customer experience reflects our commitment to quality and care.

Your responsibilities will include:

• Manage the pre-construction journey for Dual Occupancy customers, from sales accept through to site start
• Deliver outstanding customer service and timely communication
• Lead job progress by coordinating with internal and external stakeholders
• Manage risks, resolve issues, and ensure contract milestones are met
• Take ownership of your customer portfolio with pride and professionalism

What can you bring?

• Prior experience as a Customer Experience Coordinator, Pre-Site Manager, or in a similar customer-facing construction role
• Strong communication and relationship-building skills across internal and external stakeholders
• A proactive mindset and solutions-oriented approach
• Confidence using Microsoft Office and project coordination tools
• A passion for delivering exceptional customer outcomes and representing our brand with care

We will provide:

We offer a competitive salary, generous product discounts, reward and recognition programs, and a range of health and wellbeing benefits, including an Employee Assistance Program. Additional perks include a market-leading parental leave scheme, volunteer opportunities, and ongoing learning and development to support your career growth. Our vibrant culture thrives on recognising and developing talent. You’ll enjoy regular social activities, work with a fantastic team, and be supported by approachable leaders with a clear and aligned vision.

Why join us?

At ABN Group, people are at the heart of everything we do. We are an equal opportunity employer and value diversity and inclusion, reflecting the communities we serve. Employment decisions are based on merit, and we welcome applications from all backgrounds.

Please note this is an expression of interest—shortlisted candidates will be contacted as suitable Customer Project Manager positions become available.

You must have the right to live and work in Australia to apply.